FAQ

Yes.

Our products are dispatched from fulfillment centers around the world which allows us to offer very competitive shipping costs and delivery times.

While shipping costs will vary our products are dispatched from fulfillment centers around the world which allows us to offer very competitive shipping costs.

Your basket and checkout will tell you your shipping cost.

Please note that the closest fulfillment center might not be within your country and we cannot be held responsible for any import taxes that arise.

While we aim to fulfill orders locally sometimes the closest fulfillment center might not be within your country and you may have to pay import taxes.

The DDP shipping option in your Checkout allows you to pay this up-front to avoid any unexpected charges or delays at customs.

Whilst delivery times will vary our products are dispatched from fulfillment centers around the world which allows us to offer very competitive delivery times.

Your basket and checkout will tell you your estimated delivery date.

Yes, many of our products have the option to add a name. This is completely optional and, if you prefer, you can leave the name empty and just have the design on your item.

We also offer a selection of fully personalised products. These typically start with ‘Personalised …’ in their title and feature your photo as the main image, along with the optional name.

When you have completed your purchase please email your photo, along with your order number, to info@rudebydesign.co.uk.

Please make sure your order number is in the email title and that the photo is good quality. Please also keep in mind the size of the item you’re purchasing, the larger the item the more important having a good-quality image becomes.

If your order contains more than one item that requires a photo please make it clear in the email which item each photo belongs to.

We do not offer order tracking. If your estimated delivery window has passed please get in touch with us and we’ll find out what’s going on for you.

Unfortunately, once your order is placed it cannot be changed or cancelled.

We currently accept PayPal, Google Pay, Apple Pay, and all major credit/debit cards including VISA, Mastercard, and American Express.

Please contact us by emailing info@rudebydesign.co.uk as soon as the fault is identified, letting us know the full details of the fault along with whether you would like a refund or a replacement.

We will then raise a returns request and let you know what to do next.

Please do NOT return anything without a valid return number. Any such returns will not be processed.

Please contact us by emailing info@rudebydesign.co.uk within 14 days of the delivery date letting us know you would like to return your goods. 

We will then raise a returns request and let you know what to do next.

Please do NOT return anything without a valid return number. Any such returns will not be processed.

Please note we cannot accept returns on personalised items.